Over time, people train Clutter to become more accurate by moving items into the Clutter folder to indicate that they’re unimportant. The idea is that users then see what’s important in front of them rather than being faced with an overflowing Inbox that’s cluttered up with unimportant notifications, update messages, marketing bulletins, and so on. A product of the machine learning work done by Microsoft Research, Clutter attempts to identify messages that are unimportant to a mailbox owner and moves them out of the Inbox into the Clutter folder. The introduction of the “Clutter” mechanism in 2015 inside Office 365 provoked mixed emotions among users.
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